AIR RAGE. The Underestimated Safety Risk.

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

CONTENTS:

" Air rage" developing a new understanding: The air traveller a human factors issue: The air traveller the changing face: Crew members: The aviation system: Passenger risk management: Appendices: Bibliography: Index.

AIR RAGE. The Underestimated Safety Risk.

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Ficha técnica

Tipo
Libro
Autor
Angela Dahlberg
Idioma
English
Páginas
304
Tapas
Duras
Entrega
Disponible habitualmente

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